![]() Please carefully re-pack the goods, in their original packaging, or packaging of a suitable nature as to fully protect the goods on their return journey to us. Please notify us within 48 hours of receipt. If your goods arrived damaged or only in part, please sign for the goods as “damaged”. For customers outside of the European Union goods can only be returned if faulty. Please just ensure that the goods are returned safely and in a resalable condition, we recommend using a tracked delivery service. If you change your mind about the product you’ve purchased, don’t worry you have 14 days to return the product to us without question. Failing this, our customer service team will be in touch at the earliest opportunity to advise any delays or alternatives that are immediately available.Īll orders received after the 23rd of December will be processed after the 4th January 2020, including those with Next Day Delivery. Any potential delay will be advertised with an approximate lead time on our website. We may rely on local works to supply or create certain items and this can, at times, cause unexpected delays which are outside of our control. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.įor all regular orders placed after the 15th December, it is difficult to guarantee pre-Christmas delivery. We will endeavour to dispatch all goods ordered before our annual Christmas shut down on the 23rd of December 2019. We will endeavour to contact or inform you whenever any items fall outside this 7-10 working day range or if an item becomes unavailable, due to another local works or artist for which we rely upon them for all or component parts of a product. Christmas) this may take longer due to circumstances beyond our control. Delivery is curbside only.ĭuring the busiest times of year (i.e. ![]() Items which are larger are generally dispatched within 7-10 working days as finishing and packaging work may take significantly longer. To view our full returns policy, please visit our returns page.For items which are up to a shoe box in size, we do make every effort to dispatch in 48 working hours. If you decide something isn’t for you, simply return it to us in the same condition in which it was received, and we’ll refund the cost of the piece. We’re happy to offer you 30 days to make up your mind. Please note this excludes express delivery. If you’d like your order sooner, choose the express option for next day delivery.Īlternatively, you can choose to collect your order from one of our 13 stores around the UK free of charge.įragile and heavy items are delivered within 10 working days.įor full details, as well as offshore and international delivery information, please visit our delivery page.įree delivery within the UK Mainland is automatically applied at the checkout on all orders over £2,500. Small items are delivered by Parcelforce within five working days. In the rare case that your product is faulty we will offer to fully refund or replace it. In the event of cancellation or significant changes 48 hours after placing an order, you will be charged a restocking fee and only entitled to a refund of 75% of the original amount paid.Īfter 60 days, regrettably we cannot offer any refunds on returned items. Please note that after you place an order you have 48 hours in which to make alterations or cancel it free of charge. Please refer to the Heavy & Fragile items returns here. After that, we reserve the right to charge up to 25% of the item's retail price in the event of cancellation or significant changes Once your order is confirmed, you have 48 hours to change your mind. The items in our Tailored by OKA collection are custom made, so they will take up to 10 -12 weeks to deliver.
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